NETconsent's Talking Points explore current thinking on a wide range of topics that relate to governance, policy compliance and risk management. Usually only one or two pages long, they are designed in a summary format for senior managers to find out about key issues and supporting statistical evidence.

NETconsent - Talking Points

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In recent news this week we've heard of gambling company 888 that their lack of social responsibility has cost them a total of 7.8 million (source). Customers of this organisation had the option to freeze their account should they believe that their spending was getting out of control. However, due to a technical failure, customers were still able to gamble.

"The regulator also pointed to one individual case in which a customer staked more than £1.3m, including £55,000 stolen from their employer. The customer in question gambled for three to four hours a day, over 13 months, placing a large number of bets."

The Gambling Commission said, "the lack of interaction with the customer, given the frequency, duration and sums of money involved in the gambling, raised serious concerns about 888's safeguarding of customers at-risk of gambling harm".Was the case described above monitored accordingly? What policies were in place for 888 employees to recognise and allocate measures for this behavior? Compliance and responsibility are one and the same. The gambling industry is one of the most regulated, therefore strict policies and employee understanding/acceptance is essential in order to comply with the gambling commission as well as uphold a responsibility to their consumers.